More services, more sales channels, more partners. The communications landscape has evolved, and traditional customer and partner management systems haven’t kept up. To manage an increasingly complex ecosystem of partners, you need a simple solution that builds strong, personalized relationships that get the best results.
For existing wholesale or enterprise customers, suppliers, or partnership opportunities you are yet to explore, ZIRA’s modular Customer and Partner Management software simplifies the end-to-end lifecycle management of every partner.
New business models and multi-level account hierarchies do not translate into traditional customer-partner agreements. Our Customer and Partner Management product helps you embrace evolving business models and inter-customer partner relationships like B2B2X profitably and without simplifying structures.
Expanding service portfolios and a complex customer partner landscape complicate the agreement creation process. Use ZIRA Customer and Partner Management to create personalized agreements for every customer and partner. Easily customize products and pricing, business rules, and partner-specific terms and conditions. Then, automatically place orders, produce charges, and manage billing based on each individual contract.
Legacy systems cause friction when establishing and managing new telecom partnerships. Onboard new customers and partners quickly, centralize your partner data management across all other applications, and establish complete partner lifecycle management using our solution.
Deliver consistent and personalized customer experiences across every touchpoint with a single resource that combines all the sales, marketing, and support tools you need. ZIRA Customer and Partner Management empowers you to improve all aspects of partner management.
Our modular approach offers a tailored solution with the speed and simplicity of an out-of-the-box product. Mix and match ZIRA’s core and complementary modules to launch a customer and partner management system tuned in to your business needs.
Achieve comprehensive coverage of your business with our three core modules.
More complex customer relationships need management capabilities that can keep up.
Offload the burden of dealing with increasingly complex telecom partnerships.
Customized agreements are the cornerstone of strong relationships.
Configure our CPM to the specific requirements of your business. Explore a full range of modules to enhance your system.
Customer satisfaction needs efficient management of cases from occurrence to resolution.
Streamline the process of converting leads into customers and partners.
Keep customers engaged with easy-to-launch tools in your loyalty management system to maintain relationships.
Agreement management with ZIRA is more than prepopulated forms. It is the basis of automating BSS functions across the board.
Our tools streamline the creation of personalized and customized products and pricing, terms and conditions. Negotiated down to the smallest detail, they define and streamline all future interactions with each partner and customer.
Full 360º customer visibility
Personalized treatment of each partner
Automated creation of new telco partnerships
Support for B2B2X models
End-to-end customer support processes
Loyalty tools for customer retention
ZIRA has confirmed itself as trustful vendor and partner showing deep sensibility to our needs with full commitment to our objectives performing always an extra mile in truly “SOA Black Belt” manner.
Middleware Development Department Manager, AVEA
ZIRA’s solution helps us meet requirements for order management supporting number portability with no single hour of delay. We also felt pleasure and easiness working with ZIRA thoughtful professionals and we intend to continue that way with our full confidence.
Project Manager, Deputy & Enterprise Architect in IT Development, PLUS Communication
We selected ZIRA to help us transform our IT infrastructure, having seen their track record in delivering similar BSS transformation worldwide.
Chief Technology Officer at Njuškalo
In the world of increasingly frequent demands on speed with quality and delivering on time, especially in the Communication industry, we need the trustfully capable and cost-effective solution vendors and I am happy to say that we have ZIRA fulfilling our needs.
IT Manager, NetOne Angola
ZIRA has provided Saudi Telecom Company (stc) with a reliable and flexible ZIRA WBRM Interconnect Billing & Settlement software solution that meets our needs. By automating the entire settlement process, we've enhanced efficiency, reduced human dependency, and shortened the settlement cycle and collection time. ZIRA has proven to be a trustworthy partner, fully committed to our objectives. We look forward to continuing this successful partnership.
GM of Wholesale Strategy & Performance at stc
ZIRA has been a trusted partner to Mobily for many years. When faced with the challenge of adapting to a new regulatory landscape, we relied on ZIRA to deliver a robust e-invoicing solution. Their expertise ensured full compliance with ZATCA regulations while transforming our operations by streamlining high-volume (B2C and B2B) transactions, accelerating processes, and reducing costs.
Director, Shared Services & Engineering at Etihad Etisalat, Mobily
Why did we succeed? With top management support, teamwork, and a shared vision, we focused on the customer journey, touchpoints, BSS, and integration, always guided by the end customer.
CEO at Njuškalo
Master complexity and build stronger, self-sufficient partnerships with ZIRA Customer and Partner Management
