ZIRA nominated for TM Forum Digital World Award

ZIRA, a leading vendor of BSS software and solutions, is pleased to announce they have been nominated for a TM Forum Digital World Award. ZIRA’s Omnichannel solution is being recognized for an outstanding contribution to enabling improved customer centricity. The TM Forum Digital World Awards recognize organizations making innovative breakthroughs in the use of digital technology to improve business agility, customer centricity, and people’s lives and their environment.

Since 2007, TM Forum’s Awards have recognized the world’s leading companies for their innovative achievements and significant contributions spanning business and IT transformation, customer centricity, and product and services innovation.

“Congratulations to TM Forum’s Digital World Award nominees,” said Nik Willetts, deputy CEO at TM Forum. “TM Forum is based on the work and success of its members, and we are thrilled to see such high-caliber results achieved by these global innovators. It’s clear that these companies will continue to pave the way forward for us as the digital industry evolves.”

ZIRA has been innovating BSS solutions for 20 years and has been actively involved with TM Forum since 2000, contributing towards standardization in the industry. ZIRA’s Omnichannel solution, based on TMF standards, enables telecom operators to transform themselves to become customer-centric and implement a seamless customer experience across all channels. To enable excellent customer service as a keystone of their service delivery, this supports operators’s transformation programs by helping them introduce new service offerings to customers and support sales and order handling with a simplified and consolidated process.

“We are pleased that ZIRA has been recognized for our contributions to digital business and the telecom industry by the prestigious global industry association, TM Forum,” says Lejla Pljevljak-Rašidagić, VP Product Management at ZIRA. “Omnichannel represents an important aspect in the telecom industry, and we will continue to respond to challenges brought by innovations.”